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ITEN

FAQ Socially Responsible

PRINCIPLES, POLICIES AND STRATEGIES

  • What are the underlying principles of Snam’s social responsibility policy?

    In the transportation, distribution, storage and regasification of liquid natural gas, Snam is committed to constantly improving the reliability and capacity of a service that is strategic to the country, and makes social responsibility and sustainable development an increasingly integral part of its corporate policies and practices. In line with this approach, Snam’s corporate systems and activities are based on principles of good governance in order to maximise value for shareholders and ensure total transparency in company management. The principles underlying Snam’s work in the field of sustainable development are: care for people; transparency; safety; moral integrity; environmental protection; technological innovation and service quality. Snam considers continual improvement in corporate and individual performance to be a crucial success factor for sustainable development of the company.

  • How does Snam implement its policy in the field of CSR?

    The company has always paid the utmost attention to issues of social responsibility and the local region, through a process that strives to constantly improve business culture in these areas. This direction can be defined by factors such as shared values and targets for sustainable development, the identification of key indicators for monitoring economic, social and environmental parameters, and the adoption of a clear and complete accounting system that can efficiently provide different categories of stakeholders with information. Equal importance is placed on absolute transparency of governance processes, on the professional growth and enhancement of employees, on local community involvement, and on building a constructive relationship with customers, suppliers and the authorities.

  • What action does Snam take to ensure fairness in company behaviour?

    A key element of the Snam group’s reputation is the ability to carry out its business with loyalty, fairness, transparency, honesty and integrity, and in accordance with the national and international laws, regulations, standards and guidelines that apply to its business.
    Snam has been an active participant in the fight against corruption for many years: its Code of Ethics expressly prohibits “bribes, illegitimate favours, collusion and requests for personal benefits for oneself or others, either directly or through third parties". All Snam personnel must comply with the Code and it is expressly accepted by all suppliers during the qualification process.
    On April 23 rd, 2004, Snam adopted, for the first time, the Organisation, Management and Control Model pursuant to Legislative Decree No. 231 of 2001 (Model 231) and instituted the Watch Structure. Then, over the years, Snam’s Model 231 has been updated, in the light of the experience accrued, of the legislative, jurisprudential and doctrinal evolution, and of any changes in Snam’s corporate organization. 
    During its meeting of July 30 th, 2013 approved an amended tex of the Model, updated in connection with the legislative measures governing “ private corruption”, “ undue inducement to give or promise benefits” and “ employment of third –country citizens whose stay is illegal” and with the development of Snam’s overall organizational and corporate structure.
    At its meeting on 10 February 2010, Snam’s Board of Directors adopted the “Anti-Corruption Guidelines”. In this area, it has also changed its organisational structure with the establishment of the Anti-Corruption Unit, within the Legal and Corporate Affairs and Compliance Department, with the aim of adapting the existing procedures where necessary, encouraging subsidiaries to adopt the new rules and sensitising and training staff to be aware of and comply with the anti-corruption regulations.
    The purpose of the policy is, in addition to avoiding considerable sanctions, to protect Snam’s reputation by introducing a specific set of rules aimed at ensuring Snam’s compliance with the best international standards in the fight against corruption.
    In October 2013, the new Anti-Corruption Policy was issued, replacing the Anti-Corruption MSG (Management System Guideline) adopted in 2012. This Policy prohibits engagement in any form of corruption with any national or international public or private entity or person, and it is an integral part of a broader system of business ethics control adopted by Snam which aims at ensuring full compliance of Snam with national and international anti-corruption laws, including the UK Bribery Act, as well as compliance with the best international standards in the fight against corruption, and the safeguard of Snam's reputation. The Anti-Corruption Policy has been adopted with respect for the Tenth Principle of the UN Global Compact, an international initiative that was launched in 2000 by the United Nations in order to define and promote the enactment of ten universal principles in the areas of human rights, labour, environment and anti-corruption. The adoption and the enactment of the Anti-Corruption Policy is mandatory for Snam and all its subsidiaries which have all taken the necessary steps to implement it, upon a resolution issued by the Board of Directors. The Policy is available for consultation on the Company's website. http://www.snam.it/export/sites/snam-rp/repository/file/Governance/procedure/anticorruzione/snam_anticorruzione_01.pdf

    During 2014  the monitoring of the Group’s anti-corruption compliance program has been performed. Besides Snam participated in the assessment and obtained the highest score on transparency in the management and communication of anti-corruption programmes and activities from Transparency International Italy resulting best in class.

  • What are the characteristics of the Snam sustainability report?

    Since its first edition in 2006, the Sustainability Report has presented Snam and its stakeholders with a focus on vision, strategies, commitments and results in key areas such as environmental protection, governance, employees, and relations with the region. The document is also a management tool that makes it possible to verify that progress has been made and to identify areas that may need to be improved. When drafting its 2014 Sustainability Report, Snam decided to adopt the "G4 Sustainability Reporting Guidelines" defined in 2013 by the Global Reporting Initiative, ahead of time with regard to the 2015 deadline, declaring itself "In accordance" - Comprehensive.The analysis of materiality was updated at the time of publication of this edition of the Sustainability Report, and especially the part concerning the analysis of the market environment and pressures on the company.  The analysis process will be further enhanced in 2015 during a phase of direct meetings with the Group’s external stakeholders, who will also be asked to express a relevant opinion on material issues.

  • How has the financial world recognised Snam’s commitment to governance principles and corporate social responsibility?

    In 2014, the Snam share was again – and for the sixth consecutive year – included in the Dow Jones Sustainability World Index, which is the main share index based on corporate performance in maintaining commitments made in the field of economic, social and environmental sustainability. Based on the high rating achieved in the Gas Utilities
    segment, Snam was also included in the Silver Class; this is a premier grouping within the Dow Jones Sustainability World Index that identifies companies that set themselves apart in terms of their sustainability activities and commitment.
    In the September 2014 review, Snam was independently evaluated and satisfied the criteria of the new FTSE methodology in the Environmental, Social, Governance (ESG) area, and has been included in the FTSE4Good indices since 2002.
    Since September 2014, Snam stock has been included in the two indices MSCI World and MSCI ACWI ESG that include companies with a high sustainability rating in their peer sectors. MSCI is a leading international company in providing IT support tools for the investment decisions of global investors including asset managers, banks, hedge funds and pension funds.
    In November 2014, Snam was confirmed, for the second consecutive year, on the CDP Italy 100 Climate Disclosure Leadership Index (CDLI), which is directly issued by the CDP, one of the biggest non-profit organisations in the world working on climate change, with which Snam has been collaborating since 2007. Moreover, in 2014 (as in 2013) Snam was one of the companies providing voluntary financial support for the CDP’s activities.
    In 2014, Snam confirmed its place in a new range of indices, the Vigeo World 120 and the Vigeo Europe 120, by Vigeo (one of Europe’s leading environmental and social rating agencies). These indices include companies with the best performance according to the 330 indicators used for the selection.
    Snam is also included in the United Nations Global Compact 100 global index (“GC 100”), which was developed by the United Nations Global Compact in collaboration with research firm Sustainalytics, and which lists 100 companies that stand out on a global level both for their attention to ESG and for their financial performance, and which adhere to the ten fundamental principles of the United Nations in the areas of human rights, labour, the environment and anti-corruption.
    At the end of December 2014 Snam stock was also included in six of the leading ECPI sustainability indices, in the Stoxx Global ESG Leaders indices and in the Ethibel Pioneer and Excellence indices.

SUSTAINABLE DEVELOPMENT

  • What does sustainable development mean for Snam?

    he commitment to Snam’s new identity, developments in the regulatory framework and changes to the ownership and organizational structure, had effects in 2013 on various themes and areas of interest for stakeholders outside the Group and the people working in it.
    Many of the initiatives implemented are part of “Areas for Improvement in Sustainability”, the four-year corporate plan drawn up with the involvement of the various departments and approved by senior management. The Areas for Improvement are also defined on the basis of stimuli and guidelines arising from Snam’s participation in bodies, including international bodies, working for sustainable development, such as the Global Compact.
    The year’s initiatives include (to name only the most significant areas) action to make risk management more efficient in respect of security of supplies and continuity of service, to improve services provided to customers and users and to nourish relations between communities and regions, as well as the accident prevention commitment, which has a particular focus on suppliers. Other initiatives, including training, encouraged a return to the ethical principles on which management of the company is based, and there were also specific actions relating to compliance and self-regulation in the areas of anti-trust and anti-corruption.
    The actions implemented were not confined to the areas mentioned, but also include a review of sustainable development policy and changes in strategic thinking on sustainability. Corporate activities were re-examined in a search for potential new projects to launch under Shared Value, the development approach initiated by Michael Porter that Snam began to explore last year, seeing it as aligned with the Company’s vision of creating value for itself and its stakeholders, through ever-closer integration between business and corporate social responsibility. A section of this Report is specifically devoted to Shared Value.
    The sustainable development policy, which applies to all the Group’s companies, can be viewed at:

    http://www.snam.it/export/sites/snam-rp/repository/ENG_file/Sustainability/Sustainable_development/sustainable_development_policy.pdf

  • How does Snam face issues connected to the quality of global economic development and the increasing expectations of its stakeholders?

    Through the transportation, regasification, storage and distribution activities carried out by Spam and its subsidiaries an energy source with a low environmental impact is made available. This now covers over 39% of Italian energy requirements, thereby contributing to an improvement in energy efficiency and a reduction of emissions into the atmosphere in line with Italy’s Kyoto Protocol commitments. Natural gas combustion results in 25-30% fewer emissions compared with petroleum products and 40-50% fewer emissions than coal.
    Over the last 40 years, European consumption of natural gas has increased by 19 times and today it is approximately a third of main fossil fuel consumption in OECD Europe (i.e. the EU15 countries plus the Czech Republic, Hungary, Iceland, Norway, Poland, the Republic of Slovakia, Switzerland and Turkey).
    Between 2001 and 2008, various economic and geopolitical factors (including competition for energy resources due to a growth in emerging countries) made it necessary for Western and European countries to stabilise the scenario of supplies on world markets, which up until a few years before had enjoyed a privileged position in terms of purchasing opportunities and accumulation of stocks held. The main lever for reaching this goal was identified by the European Union in the development of a more flexible, more competitive European Market, where infrastructure networks for transport and distribution can be developed independently from the contractual dynamics of sale of large, integrated operators. The 2009 Third Energy Package responds to this.
    In addition, Snam has always sought to build its own corporate identity which, even in financial communication forms, may express the aims and the spirit of the company’s management, based on absolute transparency in relationships with investors and the financial community and on clear communication of aims and results, so that stakeholders and the financial market can evaluate all the company’s ways of creating value.

HUMAN RESOURCES AND WORK STANDARDS

  • How does Snam invest in the growth and development of its employees?

    Encouraging the development of employees, developing their skills and abilities, acknowledging their merits, and defining responsibilities are the main aims of Snam’s development and management model. The main tools used in implementing this model are training, internal communication, a system aimed at guiding and assessing performance, and the evaluation of potential and individual skills. Their purpose is to assist personal growth, encouraging employees to participate and making them increasingly aware of and responsible for the company’s objectives and strategies, while also striving to create a positive working environment based on respect, loyalty, trust and collaboration and maintaining an open and constructive dialogue with employee representatives. Particular attention is paid to the human resources integrated management and development system which aims to encourage the development of employees in line with the envisaged evolution of the business. The objectives pursued are first and foremost directed at creating high quality training programmes that are in line with the needs of the various corporate areas and the specific fields of responsibility.

  • How does Snam promote respect for fundamental labour rights and labour standards?

    Snam builds its daily activities on principles upheld by international conventions and institutions concerning the protection of human rights, labour and trade union rights, health and the environment, the rejection of forced labour and child labour, as well as any form of discrimination. It also respects values and principles concerning fairness, transparency, energy efficiency and sustainable development. Corporate social responsibility has always characterised Snam’s operations and its relations with those parties concerned. Its Code of Conduct means that all activities are carried out in compliance with the law, in a climate of fair competition, decently, honestly, with integrity and good faith, and respecting the legitimate interests of customers, employees, stakeholders, commercial and financial partners and the communities where the company conducts its activities.
     

RESPECTING AND DEVELOPING THE REGION

  • Does Snam evaluate the environmental impact of its projects?

    The criteria and the procedures adopted for locating, planning, constructing, managing and decommissioning the plant and its activities meet with the highest environmental and safety protection requirements. When developing gas pipeline networks (the most common and significant case) environmental impact, transport safety, and technical/economic feasibility are all considered for choosing a pipeline route from different alternatives in the planning stage. Based on what the planning stage reveals, techniques for digging are identified, as well as landfill repositioning.  Ground consolidation and vegetation restoration operations are also planned. Geological and water profiles are used to ensure that the gas pipeline route will not interfere with existing equilibriums and that the gas pipeline is protected from unstable phenomena such as erosion, collapse or landslides.

  • How are stakeholders involved in deciding on operational activities?

    Forming trusting, long-term relationships with all stakeholders and positioning itself to facilitate listening and debate are of fundamental importance to Snam, which acts openly and with transparency towards all key players and aims to maintain and build constructive dialogue both internally and externally.
    These relations are based on a corporate culture that has always sought to express the values of sustainability and corporate responsibility in the best possible way, to make them an integral part of strategic thinking and corporate management: they help to prevent and manage risks and, at the same time, can create value for stakeholders by taking practical action.
    From this starting point, Snam has begun a review of its value creation processes, both for the company itself and for its stakeholders, focusing on a new way of expressing sustainability, innovative and diffused – a Sustainability 2.0 – that, with a proactive approach, can be an engine for value creation, responding to the Company’s development plans and the social and environmental requirements of the regions and communities in which it operates.

  • How does carry out its commitment to the communities where it is active?

    Snam co-operates with local and national authorities and participates actively with employees in labour groups, committees and commissions set up as part of national and European non-profit associations that conduct studies and research in the gas industry or in sectors of similar interest to those of the Company. A significant number (on average 80 people) are involved each year in associations that are active in these fields of research and activity. The cultural and educational aspect is considered to be central in forging relations with local communities. Snam places a great deal of attention on its relationships with local institutions, associations and schools.  Young people, indeed, are those that are most interested in the concept of sustainability and a programme of events has been organised aimed at regional primary school and middle school students. A dialogue has begun to develop projects in collaboration with FEDERPARCHI, the social promotion association that brings together and represents the bodies that manage protected natural areas in Italy and which is active in the field of the environment, biodiversity and sustainability. In January 2012 Snam became part of Sodalitas, the Assolombarda foundation that deals with sustainability and solidarity in the region. Since 2002 the company has contributed to the Legambiente project “Clean up the world”. This has been recognised as the most important international pro-environment volunteer project and is sponsored by the United Nations Environment Programme.
     

    In school year 2013-2014, the first edition of the project called “Stories that tell the future. Travel to the discovery of the network” started. The initiative fits within the framework of sustainability activities aimed at strengthening the awareness of the stakeholders and of the territory on Snam's capability of acting with responsibility for the environment and society. 333 schools of the italian territory participated to the project.

    “Tour of Italy in 80 Bookstores” started from May to July, a cycling, cultural and environmental relay race along the ancient pathways of Via Francigena, organised by the Renewable Literature association in partnership with Snam.

    Still during 2014 Snam entered into an agreement with the Betadue Cooperative whereby it provided four years free use of a land parcel it owns located outside the headquarters in Terranuova Bracciolini.  Besides Snam collaborated with CESVI, Le stelle di Lorenzo, ANT, LILT and AIRC in an annual initiative of corporate volunteering with an extende coverage to the Stogit headquarters in Crema.

HEALTH, SAFETY AND ENVIRONMENT

  • How is Snam’s HSE management system structured? How are skills and responsibilities attributed and shared out in the field of safety and the environment?

    The commitment of the Snam group to ensuring the health and safety of its workers is embodied in the Health and Safety Policy, combining environment and quality. The responsibility for implementing the policy is shared by Snam’s HSEQ function, focusing the functions of coordination and general direction for the entire group, and the HSEQ structures in the individual companies that have the tasks of specific guidance, coordination and support for the respective operating units.
    In its principles on prevention and safeguarding, the policy acknowledges the primary values shared by the business and by society. Consistent with these principles, Snam believes that it is essential to be active both in cultural terms, to improve personal attitudes, conduct and responsibilities as well as in systemic terms, promoting the implementation of suitable and consistent management systems.
    Therefore, in 2014 all of the initiatives and actions were continued along these lines, starting from the “Safety Objective” project. The project was restarted with a triennial programme  with the objective of reducing occupational accidents by strong involvement by individuals so that safety awareness becomes a distinctive characteristic of anyone who works for Snam.
    Schemes implemented in recent years have made it possible to achieve good results for both the individual companies and in overall terms, as is indicated by the number of reports of industrial injuries
    Since 2012 Snam and all its subsidiaries has been certified according Health and Safety Management Systems in accordance to OHSAS 18001 standard.

  • How is HSE training structured within Snam?

    All of Snam’s training activity is characterised by an awareness of issues related to health, safety and the environment and the company has always paid special attention to promoting training schemes that aim to spread and develop skills and expertise in these areas. The main aim is to enable staff to operate effectively in the workplace, fully respecting health, safety and the environment, by participating in training programmes aimed at individual professional figures. The training model used is based on different training programmes and has provided training courses on safeguarding health and safety, protecting the environment, as well as environmental management systems, and existing and newly-introduced legislation.
    For information and training activities, the Health Safety Environment and Quality function also defines and develops sufficient educational material, ensuring specialised support for any teachers. Along with the operational departments, it promotes specific meetings (in the sphere of internal communication) with heads of operational units and employee representatives for safety and the environment. For internal communication concerning Health, Safety and the Environment, the company’s intranet site “Health, Safety, Environment and Quality” (SSAQ) has a specific area where employees can find company documents on this matter (legislation, manuals, statistics, reports, safety cards, management system documentation etc.). Professional technical training courses are also held for various tasks that, although not classified as safety and environmental protection training, provide vital skills for correctly and safely carrying out the task assigned. In order to cut down on or eliminate risk factors in the workplace, “Project Objective Safety” was launched in 2010. It included the projects “Safety Trophy”, “Prize for no industrial injuries” and “Safety Walk”, as well as the awareness-raising campaign “Communicate Safety” and a safety newsletter which was distributed to all employees.

  • How far has Snam progressed with environmental certification?

    The Snam group adopts specific certified management systems with the objective of ensuring that corporate processes and activities meet the required standards on worker health and safety, environmental protection and the quality of the services offered.
    The ISO 14001 international environmental certifications cover the entire company’s transportation activity (Snam Rete Gas) since 2013, the entire company’s distribution activity (Italgas and its subsidiary Napoletanagas) and storage activity (Stogit), as well as the liquefied natural gas regasification plant in Panigaglia All the companies are certified according the health and safety management system requirements of OHSAS 18001. Italgas obtained ISO 50001:2011 certification of compliance with standards for energy management systems. Group companies took all measures necessary to maintain existing certifications, including 314 audits (254 internal audits performed by specialised staff and 60 performed by outside companies). To check that the management systems used are effective, more than 167 health, safety and environment audits (+67% compared to 2013) were carried out on contractors operating at the worksites.

  • Which measures does Snam adopt to protect the health of its employees?

    Respecting an active corporate policy of prevention and with a view to constantly improving the safety and health of its employees, Snam is always committed to numerous activities and projects. The following activities, based on risk, are subject to regular health inspections
       •    Use of chemical agents
       •    Use of video display terminals
       •    Noise
       •    Manual handling of loads
       •    Night work.
    Health Watch is carried out by the appointed occupational physician who establishes relevant health protocols based on types of risk. Appropriate preventive treatment is provided to all employees who travel to countries out of the European Union for work. The appointed occupational physician and the Head of the Prevention and Protection Service carry out regular inspections of the workplace in order to evaluate any preventative action or improvements that may be necessary. Snam goes beyond its health inspection duties and also stands out because of its many institutions and schemes in support of workers, ranging from supplementary health care to prevention campaigns like the cancer prevention campaign (Early Diagnosis Plan) and influenza vaccinations. A broad scheme of opportunities that often involves family members and former employees too. All company buildings are designated “No smoking buildings” and smoking is not allowed in the workplace. During 2014 Snam adhered to the Workplace Health Program initiative. A path of good practices realization, promoted by Lombardy Region and performed with the scientifical help of Asl and competent doctors.

CLIMATE CHANGE

  • What is Snam’s position on Climate Change and mechanisms such as the Emission Trading directive?

    Environmental protection is an integral part of corporate policies and investment decisions for all Snam activities, particularly for restricting emissions into the atmosphere. The greenhouse gases released into the atmosphere by Snam activities are carbon dioxide and methane, which is the main component of natural gas. Special operational procedures are adopted to reduce natural gas leakage to a minimum during maintenance work and when inserting interconnections with new sections of gas pipeline. There are also programmes that involve: 

       •    using safety valves complete with warning devices that send a tele-signal when there is leakage resulting from the partial or accidental opening of the valves themselves
       •    using electric or hydraulic starter systems for gas turbines instead of expansion systems
       •    using air and/or electrical actuators instead of gas actuators, thereby preventing gas emissions in the atmosphere.

    Snam carbon dioxide emissions are not constant over time, but vary from year to year and depend strongly on the demands of the third parties (system users) to whom Snam provides transportation, regasification, storage and distribution services, the quantity of gas transported, regasified, stored and distributed, the time profile in relation to use during the year and the division of the quantities transported between the various supply and consumption points.
    Even before the Emission Trading measure on climate change was implemented, Snam had launched programmes for reducing emissions, using high performance technologies and natural gas as its main fuel for powering plants. In Emission Trading plants, natural gas constitutes virtually 100% of fuel used.

    Thanks to energy management interventions in 2014 about 104,000 ton of CO2eq were avoided.

RESEARCH AND DEVELOPMENT

  • What is Snam’s commitment to scientific and technological research?

    Snam’s commitment to identifying new technologies for the safety, efficiency and environmental protection of the network and its plants is constantly growing, and conveys an ever greater attention to sustainability issues. This objective has also been pursued by developing important projects with international research groups, Italian universities and international gas transportation companies.

  • What are Snam’s main research projects?

    Snam is directly involved in innovation activities which are of particular interest for ensuring increasing reliability in the management of natural gas transportation in Italy. The use of certain innovative technologies is particularly being evaluated (like panchromatic and multi-spectral optical sensors, altimetry laser sensors and hyper-spectral sensors) for monitoring transmission networks for external interference and geologically unstable areas using overflying and digital processing of signals detected. Within the European context, Snam is a member of the European Gas Research Group (www.gerg.info), which allows you to propose and share research experience and innovation projects in collaboration with other European individuals who are interested in the same themes, with the benefit that you can share costs, experiences and results. 2012 saw the final stage of experimental evaluation of two systems (acoustic detection technologies) which were proposed by the industry for monitoring and locating impact on pipelines from external interference in real time. Snam is also a member of the European Pipeline Research Group (www.eprg.net), made up of European gas transporters and pipeline manufacturers. Sub-divided into the three areas of “Design�?, “Material�? and “Corrosion�?, projects are run that aim to constantly improve understanding and management of the integrity of pipelines during their lifetime (tube production, line creation, and exercise). In particular, an advanced model is being designed for evaluating the effects on tubing from damage caused to pipelines by interference from third parties (for this activity experience and data are shared with the “Pipeline Research Council International�?), a revision was completed (using experimental data validation) of predictive models for resistance to the limit states of pressurized pipes subjected to combined external loads, correlation analysis was performed on the composition of the natural gas mixture and the effects of its expansion in resistant pipes, and an experimental study is underway into the environmental effects on the residual mechanical resistance of damaged pipes.

CUSTOMERS AND SUPPLIERS

  • What is Snam’s policy towards its customers?

    With a view to constant improvement, our service quality monitoring directly involves customers in a continuing and increasingly extensive way. The customer satisfaction survey is conducted every year for storage activities, measuring users' satisfaction levels concerning the clarity of the storage code, commercial management, and the availability and efficiency of IT services. Such surveys also gather suggestions from users aimed at improving the areas covered in the questionnaire.
    The 2014 survey about storage involved 70 customers, 88% of whom provided responses (53% in 2013). The assessments generally expressed a positive evaluation of the service offered.
    The customer satisfaction survey (now at its third edition) for transportation activities was conducted in 2014 using innovative software making it possible to compile the assessment questionnaire online, and it involved customers qualified to operate at the virtual exchange point.The customer satisfaction survey (now at its third edition) for transportation activities was conducted in 2014 using innovative software making it possible to compile the assessment questionnaire online, and it involved customers qualified to operate at the virtual exchange point.
    On the one hand, the analysis concerned the customer satisfaction survey with improvements made by the company based on the results of the survey for the previous year, concerning: (i) the website, making the portions highlighted as critical areas clearer and more intuitive, (ii) online services with the development of new or existing portals, and (iii) business processes in order to make products more consistent with the actual needs of counterparties.
    On the other hand, the survey covered several issues concerning commercial services and possible changes in the way of providing them.
    A total of 144 individuals participated in the questionnaire with a participation rate of over 95%. Participants expressed greater satisfaction with this type of initiative than in previous years.
    During the year Snam Rete Gas organised an event dedicated to shippers with the aim of presenting the company’s strategy, and it repeated the positive experience of discussing issues concerning the products and services offered in the context of growing flexibility. The meeting also served as an occasion to share the results of the latest Customer Satisfaction survey and describe additional improvement being made in response to information provided by users in the context of constantly enriching the quality of services provided. Nearly 200 people attended the event, representing about 83 companies.

  • How does Snam check that its suppliers comply with its principles and policies?

    Above all, sustainable management of the supply chain for Snam means conducting transparent relations with suppliers and, once the supply relationship is under way, involving them in the quest for long-term performance with a view to mutual growth and value creation. Potential suppliers of goods and services to Snam must not only satisfy quality, price and reliability requirements, but also share enthusiasm for the sustainable innovation of processes and the search for ways to reduce impact on the environment and society throughout the supply chain.
    Potential suppliers, especially of the most important goods, are therefore subjected to careful evaluation in order to determine whether they are likely to sustain the long-term relationship of trust, which is a distinctive aspect of Snam's partnerships.
    During their relationship with the Company, suppliers are constantly monitored by way of audits, inspections and service assessments. This is not only to ensure that their commitment to the agreements with Snam never waivers, but also to respond to their requests for assistance. A company's conduct in terms of social and environmental responsibility is a key aspect of the service
    assessments.
    In 2014 Snam put 970 companies to work including 628 small and medium-sized enterprises (SME), and it entered into 1,573 procurement contracts including 60% with SMEs for a total of €1.17 billion (92% in Italy) including goods, labour and services. Of the goods purchased, the most significant for the Snam Group is steel (pipes, pipe fittings, etc.), of which it purchased over 70,000 tons. During the year, 772 suppliers were involved in activities concerning renewals and new qualifications, and as at 31 December there were 3,641 qualified suppliers on the vendor list. At 31 December 2014, Snam reported 22 pending disputes with suppliers. Of these, seven were initiated during the year, and 16 were closed in 2014.In order to stimulate excellent and long-term performance among its suppliers, Snam monitors them continually by way of specific evaluations performed by the units responsible for managing the respective contracts. In 2014, Snam carried out 19 audits on critical suppliers in the qualification phase, collected 1,042 feedback statements relating to 220 suppliers and issued 76 measures for non-fulfilment, including notices and qualification suspensions and revocations.

    On 31 October 2013, Snam launched its new on-line Supplier Portal, the web platform that will serve as a single on-line operating access point for the management of suppliers. The Portal is designed to streamline the daily operations of those involved in the management of the entire supply chain. It provides all potential suppliers with information concerning tenders and the requirements for participation, while the existing suppliers can access, in a restricted area, information about the business sectors for which they have already qualified; active contracts; performance in terms of occupational safety; administrative issues and forms. The purpose of the new Snam Portal is also to promote and strengthen corporate social responsibility through knowledge and sharing of good practices in the areas of major concern for Snam, such as occupational health and safety, human rights and respect for the environment.In 2014 over 83,000 visitors accessed the Portal 221,000 times and viewed over 800,000 pages (many sections of the Portal can be accessed without restriction).

    In 2014 Snam met its suppliers in occasion of the annual workshop event dedicated to good practices.

     

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05 August 2016 - 16:45 CEST