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Service continuity

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An unique integrated Dispatching center: the process of integrating the gas dispatching and the other operational activities (transportation network and storage sites) began in 2017, targeting an integrated and synergistic management of the service, thus seizing opportunities for a more effective and timely response to market needs.

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The ISO 9001 quality certification project finished:  Snam Rete Gas obtained ISO 9001 Certification for the entire Company, bringing the project launched in 2014 to a conclusion.

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In keeping with the Economic Development Ministerial Decree of 27 February 2013, the Company completed the preparation of the second ten-year development plan of its natural gas transportation network

Ensuring service quality, reliability and continuity in the management of safe energy supply for Italy, is an essential requirement in order for Snam to be able to operate.

Snam provides gas to companies and to the community, guaranteeing free access and competitive conditions.

Snam supplies the gas that businesses and communities need on a daily basis and safely manages all activities in the system, making available the operational capacity needed to satisfy market demands and granting access under competitive conditions to all those who request it.


In 2017, the average transport capacity offered at entry points interconnected with foreign countries and with LNG terminals was 364.2 million cubic metres/day; in addition to this capacity, Snam has made transport capacities available at entry points interconnected with national producers for a total of 25.2 million cubic metres average/day and with the production of biomethane for a total of 0.1 million of cubic metres average/day.
 

During the last 14 years, transport operators have grown steadily, going from 30 in 2003 to around 200 subjects in 2017 (between shippers and traders), with 128 customers (-6% compared to 2016). In 2017, 78 connection contracts were signed for the construction of new delivery/redelivery points (of which 13 were for biomethane injection) or the upgrading of existing points.

Group companies have maintained a high level of service quality and engage with clients on an annual basis through customer satisfaction surveys.

Thanks to the investments made into developing new fields and strengthen existing ones, the total storage capacity at the end of 2017, including strategic storage, reached 16.7 billion cubic metres (+ 0.2 billion cubic metres compared to 2016). Again in 2017, the new integrated service was offered: by an auction process  the corresponding storage capacity is linked to every regasification slot.

A list of indicators was identified to monitor the quality of service provided, automatically compensating customers in the event of non-compliance with service quality standards.

Snam’s performance in 2017 remained strong with regard to these indicators, for example reaching 100% compliance with time frame for issue of connection offer in transmission, 100% compliance with time frames for providing services subject to specific commercial quality standards in storage and reaching 100% compliance with the maximum period of interruption/reduction in capacity at the terminal due to maintenance works in regasification.
In keeping with the Economic Development Ministerial Decree of 27 February 2013, the Company completed the preparation of the second ten-year development plan of its natural gas transportation network, which was published in March 2015  and is currently available on the website.

With a view to ensuring continuous improvement, the monitoring of service quality directly involves customers through annual customer satisfaction surveys.

Service continuity is of key importance for Snam which frequently checks its infrastructures.

To ensure service continuity, the company’s facilities and pipelines are subjected to regular checks and maintenance operations. With regard to gas transmission, for example, special attention is paid to the transmission route, which is inspected regularly with motor vehicles, helicopters and on foot, in order to detect potentially dangerous situations caused, for example, by work performed by third parties in the vicinity of the pipeline. Similarly, any movements that could cause landslides at specific points along the route are kept under control. The integrity of pipelines is also checked by running devices known as “intelligent pigs” through them, enabling possible faults to be detected.

 

TRANSPORTATION SEGMENTS CONTROLS AND INSPECTIONS

  2015 2016 2017
Network inspected using smart pigs (km) 1,315 1,660 1,632
Network inspected by helicopter (km) 16,330 16,218 16,274
Network subject to geological inspection (km) 2,300 1,478 4,080


The 11 gas compression stations situated along the 32,000 km of pipeline network are controlled directly by the recently renovated dispatching unit at San Donato Milanese, which is responsible for ensuring that pressure levels are sufficient to meet demand. The process of integrating the gas dispatching and the other operational activities (transportation network and storage sites) began in 2017, targeting an integrated and synergistic management of the service, thus seizing opportunities for a more effective and timely response to market needs.The network is also monitored using ongoing remote readings of cathodic protection meters as well as manual readings.

In the case of events that could lead to the interruption or unavailability of business processes, Snam has adopted a new Business Continuity Management policy to manage the Business Continuity Management process and ensure an appropriate reaction to emergency situations, which is centralised at Group level and applies directly to all Group subsidiaries.

In accordance with the safety management system policy and guidelines, Snam has also established a Crisis Management Model, consisting of all the rules and methods for declaring and managing events which could lead to a crisis.

INFRASTRUCTURE SAFETY: EMERGENCY DRILL PROGRAMMES


Within the infrastructure safety framework, Snam and the operating companies that it controls pursue their own improvement targets, including by taking part in institutional drill programmes.
In this context, Snam collaborates with the Italian Department of Civil Protection, with the aim of strengthening the management model for emergency response in procedural, organisational, training and operational terms.
For example, in addition to the drills required by the Seveso Directive, in 2017, at the Panigaglia regasification terminals, Snam conducted monthly safety drills simulating accidental leaks of LNG. A joint Security and Safety exercise was also carried out with the Port Authority, the Fire Department, the police, and the emergency medical services.

 

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Find out more about infrastructure safety in the 2017 Sustainability Report

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Find out about the Dispatching centre                                           

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Download the 2017 Sustainability Report                                              

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updated
09 May 2018 - 17:22 CEST