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The fight against climate change is a material issue for Snam. On this theme, Snam has set new, more challenging targets: reducing natural gas emissions by 15% to 2022 and by 25% to 2025.

Supplier portal

Updated the supplier portal : a tool that aims to offer practical and theoretical support to improve the sustainability of Snam’s suppliers

stakeholder engagement

Strengthening stakeholder engagement will be a top priority for Snam over the next few years

The sustainability objectives that Snam has established can be broken down into three elements: areas for improvement, defined each year with the same time-frame of the strategic plan, quantitative improvement targets defined using key performance indicators (KPI) and, as required by GRI standards,  a structured materiality analysis.

The definition of the materiality starts by identyfing the topics highlighted in the main sustainability guidelines (ISO 26000, GRI and SDGs) and then they are put in the context by means of an annual process which includes the analysis of:

  • situation in the sector, public opinion and the pressures on the Company;
  • perception of the topics from the point of view of external stakeholders;
  • Code of ethics, policies adopted and the strategic plan of Snam;
  • perception of the topics from an internal point of view by interviewing the managers of various departments.
     

To define the most significant issues, we proceed to analyse them both from the company’s and from the stakeholders’ perspective (including the company’s employees).
The joint consideration of internal and external significance of each single issue leeds to the identification of the priority and materiality areas.

The areas for improvement are an important element of the sustainability management model because they translate into short-to medium-term sustainable objectives for the company and form the basis for the identification of investment projects and other initiatives that go into the Snam’s Strategic Plan.
In practice they represent the final output of materiality analysis conducted by the CSR unit in collaboration with all Snam Group departments. Once presented to Snam Sustainability Committee, the areas for improvement are sent to the relevant corporate functions of the Snam Group (including subsidiaries), which use them to plan their objectives.

The key performance indicators (KPIs), allow the monitoring of specific strategic objectives with well-defined targets linked to the sustainability policy. Projects related to these objectives involve all the Snam Group working together to achieve a common goal. The deadline for reaching the pre-established quantitative targets varies from 2019 to 2022 depending on the different projects. The KPIs active are given below, while in the following links you can download the table in PDF and xls format (the table also including the KPIs opened and closed in previous years).

 

KPI 2015 2016 2017 2018 Target Target achievement
No. of suppliers in the category Goods ( A ) certified according ISO 14001 n.d. n.d. n.d. 70 Obtain, by the end of 2018, a value of 65% Target born in 2018. Committment renewed to mantain the result
Number of meetings with municipalities and agricoltural associations n.d. n.d. 106 127 Mantain an average value of 50 for the period 2019-2020 Annual target reached
Natural gas emissions n.d. n.d. -3.20% -7.9% Reduce natural gas emissions by 10%, by 2021, compared with 2016 figures Target born in 2017
Natural gas emissions n.d. n.d. -3.20% -7.9% Reduce natural gas emissions by 15%, by 2022, compared with 2016 figures Target born in 2018
Natural gas emissions n.d. n.d. -3.20% -7.9% Reduce natural gas emissions by 25%, by 2025, compared with 2016 figures Target born in 2018
High-efficiency heat generators n.d. n.d. 14.5 20.7 Install power of 100 MW by the end of  2022 Target born in 2017
Installation of LED lighting systems n.d. n.d. 26.3 209 Replace 534 kW by the end of 2022 Target born in 2017
(Natural gas recovered/Natural gas emitted) x 100 35 37 36 56 Maintaining at least an annual value of 30% Annual target reached
Contain natural gas emissions in gas transportation 1,138 1,066 1,057 / Maintaining a natural gas emission annual value below 1240 m3/km until 2017 Target closed and replaced with the target of -10% to 2021
Increase production of electricity from photovoltaic plants n.d. n.d. 1,044 1,128 Produce at least 860 MWh annually (Up until 2022)
 
Target born in 2017
Trigeneration plants n.d. n.d. n.d. n.d. Produce 5200 MWh by the end of 2022 Under construction
Improved energy efficiency of building n.d. n.d. n.d. n.d. Restructure 3 buildings in 2022 annually saving 25,000 m3 of gas and 65 MWh of electricity Under construction


 

KPI trend (xls 12kb)

KPI trend (pdf 356kb)

The following table summarises the areas for improvement  till 2022 and the work carried out by Snam in 2018 to achieve previous areas set.

 

AREAS FOR IMPROVEMENT PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2018 OBJECTIVES till 2022
Corporate governance and anticorruption management




 

To maintain a level of governance in line with the international best practices

Snam collaborated with OECD taking part in the Anti-Corruption and Integrity Forum in Paris in March, in two discussions, in specific seminars, held at St. Petersburg and Moscow in June and in Working Party on State Ownership and Privatisation Practices, organised in November, also in Paris

To maintain a level of governance in line with the international best practices, monitoring its compliance with the laws and Codes of conduct

To maintain active the structured system for reports concerning the internal control system, the Code of ethics, Model 231 and corporate ethics in general

 

4 reports received and 22 internal audits conducted

  • To maintain the Model 231 of Snam and its controlled companies up to date with legislative, jurisprudential and organizational evolutions guaranteeing the Risk Assessment activities and the coordination with supervisory bodies
  • To maintain the structured system of reports concerning the internal control system in line with the international best practices (in particular, The Ombudsman)
To continue monitoring the Anticorruption Procedure

Maintenance of the Anticorruption Compliance Programme

Snam collaborated with Transparency International, intervening at the “BIF Roadshow 2018 - Against grey areas and corruption for a culture of legality” held in Terni in the month of June and at the presentation of the Business Index on Transparency at the Business Integrity Forum held in November

To maintain the Anticorruption activities and rules (compliance programme) in line with the international best practices, periodically assessing innovative elements to be introduced

  • To provide training on Anti-corruption

321 hours of training provided with 123 participations

To update and enhance training and briefing for employees and suppliers in corporate ethics
Management transparency To develop feasibility analyses and studies to produce accounting tools that combine financial and CSR information

Financial report produced, integrating CSR information in the management report and published the first Non-financial statement as a distinct chapter of the Directors' report

Published the new document according the TCFD recommendations

To implement the accounting tools that combine financial and CSR information
To continue the analysis of reputational analyses on suppliers and subsuppliers 2,074 reputational analyses conducted on suppliers and subsuppliers To maintain and increase the Reputational Analyses on suppliers and other third parties so as to prevent infiltration by criminal organizations, through rules that go beyond the legal requirement
  • To provide training on the Code of ethics and the Model 231
  • To consolidate the courses organized for the entire staff of the Group on Antitrust and Privacy
 

321 hours of training provided with 123 participations

To update and implement training activities on the Code of ethics and particularly on crimes prevention, Antitrust and privacy to employees and suppliers of Snam Group
Employer branding   In 2018, in line with the new corporate identity, the new internet site has been presented To strenghten brand reputation and Snam positioning inside and outside the Company, with initiatives and communication tools in line with the business evolution
Human rights  
 

Through business intelligence surveys, to check respect for human rights and compliance with the anti-corruption legislation towards third parties (suppliers and customers)

100% of strategic suppliers assessed for their sustainability

 

To elaborate and implement a system for monitoring respect for human rights by suppliers and subsuppliers 

 

 To take an active part in the activities promoted by the Global Compact Participation in the activities promoted by the Global Compact Italia Foundation continued To play an active part in the activities promoted by the Global Compact
Risk & Crisis management
 
 
 
 
To extend the ERM model to the identification and measurement of opportunities and consolidate it as a business process support tool
  • Using the ERM model the risk assessment cycles were performed on the entire Snam Group in 2018. As at the end of 2018, 138 enterprise risks had been mapped and broken down between all corporate processes
  • The 2018 mapping of risks and opportunities considered the new activities under the scope of new unregulated
    businesses, as a result of acquisitions made during the year. Opportunities (approximately 25) were identified using a similar method to that employed for the risks.
  • In 2018, the Integrated Risk Assurance and Compliance project was trialled, with the aim of defining and implementing an integrated risk assessment model that, through a single IT tool and a single database, rationalises and integrates information flows of second-level controls
  • To design and start initiatives to strnghten the risk based thinking inside the Group 
  • To strenghten the risk management culture inside the supply chain
  • To keep in line the organisational and regulatory system with te ERM analysis results
To implement technological solutions in support of the Business Continuity Management process Snam developed a new tool to govern the Cyber Security risk which, starting from signals originating from the Cyber Protection solutions, can measure the extent to which their systems and processes are exposed to advanced IT threats To develop and update the Business Continuity and Information Security Management Systems, as well as the Crisis Management and Cyber Defense models

 

 

AREAS FOR IMPROVEMENT  PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2018 OBJECTIVES till 2022
Development and increase in value of human capital
 
To increase the staff’s skills and competencies
  • Concerning the Empowerment Program 14 sessions were delivered involving 178 people. In 2019 around 20 sessions are planned with the aim of involving the largest possible number of employees
  • Over 107,771 hours of training given, involving 93% of the company’s personnel
 

To ehnance internal and external skills  through specific change management and training projects (Lean and Snam Institute)

Health and Safety To continue the actions taken in the "Safety Objective" project, involving several corporate activities
  • 1,550 people received the Zero accidents award
  • Accident indexes kept low
  • Training activities continued with about 28,345 hours provided and 4,953 workers involved
To update and implement the new project for safety at work
To elaborate environmental investigation plans at the workplace 247 environmental investigations conducted To elaborate environmental investigation plans at the workplace
To develop safety awareness projects for suppliers
  • Suppliers invited to the Partners' day and Suppliers Portal updated
  • Accident indexes reduced (frequency -24%) 
To develop safety awareness projects for suppliers
Welfare To implement the new Welfare plan with a view to offering a broader range of services
  • Created the Welfare Bonus with which it will be possible for the employees, as an alternative to the total payment of the individual amount of the Participation Bonus, to voluntarily choose whether to convert a percentage of the Bonus into a welfare credit which they can use to purchase services for themselves or for their family members
  • Implemented the dediCARE service (Family area) that helps resolve large and small family problems, from care of the elderly to school tuition fees, to babysitting services
  • In 2018 more than 470 employees took advantage of smart working for total of approximately 62,930 hours. The
    project will continue in 2019 and be extended (around 700 people in the first months of the year)
  • To develop welfare plans
  • To implement Smart working activities
Diversity and equal opportunities  
  • Realized in december the event Snam4Stem that enabled 20 young women to spend a day at Snam to meet role models and gain greater awareness of the importance of the role of women in business
  • Snam adhered to the Luiss Job Shadowing programme to give an opportunity to female students to spend a working day with a Top Manager. Five managers and 8 students took part
To develop ways to ehnance diversity and inclusion partnership as supporting member of Valore D
AREAS FOR IMPROVEMENT PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2018 OBJECTIVES till 2022
Supply chain
 
To implement a new information system supporting the supplier qualification and performance evaluation process
  • During 2018, 35 measures were adopted against non-compliance with the provisions about social security contribution regularity and with the rules laid out in the Snam Code of Ethics
  • Extended the environmental certification requirement to all suppliers of goods (criticality class A) reaching a percentage of 70%
To complete the implementation of the new information system supporting the supplier qualification and performance evaluation process
To activate and promote involvement actions based on a partnership model, to improve social and environmental performance
  • Concerning the Suppliers' portal there were over 2,000 registered suppliers, 1,410 users accessed it at least once, 1,033 content items added by Snam users and Suppliers, 11,737 email communications sent to Suppliers
  • Organised the Partners' day with the participation of suppliers
  • To potentiate the communication contents of the suppliers portal
  • To develop tools for obtaining more information on the suppliers’ social and environmental responsibility
  • To increase the number of suppliers of goods with ISO 14001 certification
  • To organize meetings and discussions
Customers

To increase the quality of the services offered to customers

  • Quality indicators established by the network code respected
  • Portals updated and integrated to make users’ operations easier
  • In 2018 the Company embarked on a project (Jarvis) aimed at improving its internal commercial platform. Workshops dedicated to customers were held during the research phase in order to design the new information system together
To increase the quality of the services offered to customers also trough the IT systems updating and follow-up meetings 
 
To develop and apply customer satisfaction measuring methods and involvement measures
  • Integrated customer satisfaction survey conducted concerning the three business sectors
  • Organised the Partners' day with the participation of customers
  • Five commercial workshops were held in 2018 (plus one on biomethane) aimed at comparing the functioning of balancing and market mechanisms
To develop and apply customer satisfaction measuring methods and involvement measures
Relations with the community and regions

 
To develop and plan innovative tools for meetings and discussions with the PA and institutional decision makers, involving also local trade associations
  •  Participation in the CSR workgroup of the Confindustria association
  • 127 meetings held with the PA and local trade associations to illustrate new projects
To develop and plan innovative tools for meetings and discussions with the PA and institutional decision makers, involving also local trade associations
To undertake philanthropic projects in line with Snam’s business and image
  • Social gardening activities continued at the compressor station of Terranuova Bracciolini
  • Published the new  book about the "Foreste Casentinesi Park" in the Sustainable pathways book series 
  • A sum of about €0.4 mln were allocated to the territory as donations and sponsorships and about €2.3 mln as environmental compensation
  • Continued the Young energy project for the school
  • To undertake philanthropic projects in line with Snam’s business
  • To organise meetings and establish dialogue with local areas trough educational activities
To apply models and/or tools for determining the acceptability of the infrastructure in the area In 2018, the methodology used for the Social Impact Assessments was reviewed, in conjunction with the Department of Economics and Management of the University of Brescia, and a regionalised Input-Output model was adopted
To apply models and/or tools for determining the acceptability of the infrastructure in the area
  Continued the Snam Foundation activities: Welfare che impresa!, the calls for tender TESORI in partnership with Confagricoltura, the Free energy programme for the employees, the corporate volunteering day and the initiative Youth in Action To pursue the development and adoption of innovative, social practices that encourage civil, cultural and economic development in priority areas of public interest
Media
 
 
 
 
 
 
 
 

 
  
To strengthen communication with the media and supplement the use of new web technologies
Snam is third in the KWD Webranking, which, for the past 15 years, has given awards to companies that distinguish themselves for the efficacy of their on-line communication and it's first in Lundquist’s CSR on-line awards To strengthen the role of natural gas in the Italian and global energy mix, through constant involvement of the media and proactive actions on the web and social platforms
In 2018, the new internet site in line with the new corporate identity has been be presented To promote new projects and new forms of communication with a view to increasing the number of stakeholders and potential endorsers of Snam and its economically, socially and environmentally sustainable business model
 Realized the mini-site Snam for Minerbio which presents new development project and their compatibility with the environment To design new web methods and tools with a view to demonstrating the compatibility of the gas infrastructure with environmental settings of great value 
  • Implemented new digital newsletter
  • Cascading meetings regarding the company’s strategic plan
  • CEO webinar to present the  strategic plan
  • HRO and DT&T department Roadshows to inform the local population about the planned activities
  • Christmas in family, the initiative for employees and their children in 11 company premises
  • End-of-the-year video-conference event to bring the entire corporate population together
To implement communication and involvement projects
People To implement communication and involvement projects
Shareholders To consolidate reports for institutional and retail investors
  • 11 road shows to meet shareholders and institutional investors at the major financial centres of Europe and North America
  • 15 industry conferences allowing investors specialising in the utility and infrastructure sectors to meet Snam’s senior management;
  • 117 one-to-one meetings between Snam’s management and investors, in addition to numerous group meetings (for a total of 161 meetings)
To maintain a high quality in relations with credit rating agencies and reports for institutional and retail investors
To maintain a high quality in relations with the Italian and international banking system also with a view to diversifying funds
  • Transformed a €3.2 billion syndicated loan into a sustainable loan, making it, in size, the third largest loan of this type in the world and the largest for a utility operating in the natural gas sector
  • Published the Climate Action Bond Framework, which defines the criteria for the future issuance of bonds for financing investments under the scope of environmental sustainability
To maintain a high quality in relations with the Italian and international banking system also with a view to diversifying funds 

 

 

AREAS FOR IMPROVEMENT  PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2018 OBJECTIVES till 2022
Protection of the land and biodiversity   To continue the vegetation and environmental remediation activities

227 km remediated with vegetation, environmental monitoring performed on 445 km and reforestation of 21 km

To continue the vegetation and environmental remediation activities
To install low-emission turbines and equipment 5 new DLE turbines put into operation in the Sergnano and Minerbio compressor stations To install low-emission turbines and equipment
Climate Change and energy efficiency
 
 
To optimize energy consumption Specific "energy management" operations performed To optimize energy consumption
 To increase the use of energy from renewable sources
  • Energy produced from renewable sources increased (+8%)
  • Electricity taken from renewable sources reaching the 37% on the total
To increase the use of energy from renewable sources
 To reduce natural gas emissions
  • Emissions reduced by 5.1% respect to 20167
  • 8.2 bcm of natural gas recovered
  • Set the new reduction target -25% by the end of 2025
To reduce natural gas emissions
 

83 new cars powered by natural gas in the snam car fleet

To change the fleet of cars (approx. 1,500 vehicles), choosing vehicles powered mainly by methane and
Waste and water management To implement the document management systems necessary to replace hardcopy documents with electronic documents Dematerialization activities continued To implement the document management systems necessary to replace hardcopy documents with electronic documents
To reduce water consumption and optimize wastewater management In 2018 a  closed-cycle phytodepuration system has been installed in Masera compression station To reduce water consumption and optimize wastewater management 
Increase in the value of natural gas  
  • Signed a strategic agreement with SEAT for the technological development and expansion of compressed natural gas and biogas refuelling facilities for sustainable mobility
  • Acquired Enersi Sicilia – a company authorised to build a facility for the production of biomethane from the organic fraction of municipal solid waste (FORSU) in the province of Caltanissetta
  • 14 contracts were stipulated to build new delivery points for biomethane immission into the network
 
  • To develop activities for the use of natural gas in the automotive sector
  • To develop activities for the use of biomethane 

 

KPI tool

Explore our 2018 Sustainability report

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A vegetable garden in the network

Find out more about our "vegetable garden in the network"

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Snam's materiality

Discover Snam's material topics

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updated
18 April 2019 - 15:00 CEST