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ITEN

Our objectives

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The fight against climate change is a material issue for Snam. Technological innovation, research and good practices are the tools for achieving environmental sustainability.

Supplier portal

Updated the supplier portal : a tool that aims to offer practical and theoretical support to improve the sustainability of Snam’s suppliers

stakeholder engagement

Strengthening stakeholder engagement will be a top priority for Snam over the next few years

The sustainability objectives that Snam has established can be broken down into three elements: areas for improvement, defined each year for a four-year period, quantitative improvement targets defined using key performance indicators (KPI) and, as last year, taking into account the recommendations of the new G4 reporting guidelines from the GRI, which give more emphasis to the reporting of material topics, Snam has updated those topics that have historically fallen within the scope of its sustainability activities, to bring the most important of these into sharp focus, realising a structured materiality analysis.

The definition of the materiality starts by identyfing the topics highlighted in the main sustainability guidelines (ISO 26000 and GRI - G4) and then they are put in the context by means of an annual process which includes the analysis of:

  • situation in the sector, public opinion and the pressures on the Company;
  • perception of the topics from the point of view of external stakeholders;
  • Code of ethics and the policies adopted by Snam;
  • perception of the topics from an internal point of view by interviewing the managers of various departments.
     

Besides in 2015, we enhanced the analysis process by securing greater involvement from outside the Company. By listening to our stakeholders, by means of a survey, we were able to get a more up-to-date and broader record of their viewpoints on material issues.

The areas for improvement are an important element of the sustainability management model because they translate into short-to medium-term sustainable objectives for the company and form the basis for the identification of investment projects and other initiatives that make up the sustainability section of the Snam’s Strategic Plan.
In practice they represent the final output of materiality analysis conducted by the Sustainability unit in collaboration with all Snam Group departments. Once approved by the Snam Executive Committee, the areas for improvement are sent to the relevant corporate functions of the Snam Group companies (including subsidiaries), which use them to plan their objectives.

The key performance indicators (KPIs), downloadable in the following Excel file, allow us to monitor specific strategic objectives linked to the sustainability policy in order to ensure continuous improvement. The projects linked to these objectives involve all Snam Group companies that work together to achieve a common objective. The deadlines for the achievement of the quantitative targets set vary from 2017 to 2021, depending on the type of project involved.

KPI trend - excel table 9 Kb (xls 12kb)

The following table summarises the areas for improvement  (2017-2021 objectives) and the work carried out by Snam in 2016 to achieve previous objectives set.

 

AREAS FOR IMPROVEMENT PREVIOS OBJECTIVES ACTIONS CARRIED OUT IN 2016 2017-2021 OBJECTIVES
Corporate governance and anticorruption management




 

To maintain a level of governance in line with the international best practices

  • The Sustainability Committee was set up to make proposals and offer advice to the Board Of Directors
  • Snam and Transparency International signed an anticorruption and governance Agreement
  • To maintain a level of governance in line with the international best practices, monitoring its compliance with the laws and Codes of conduct
  • To strengthen collaboration with Transparency International 
To maintain active the structured system for reports concerning the internal control system, the Code of ethics, Model 231 and corporate ethics in general

 

5 reports received and 42 internal audits conducted

  • To maintain the Model 231 of Snam and its controlled companies up to date with legislative, jurisprudential and organizational evolutions
  • To maintain the structured system of reports concerning the internal control system in line with the international best practices (in particular, The Ombudsman)
To continue monitoring the Anticorruption Procedure

Maintenance of the Anticorruption Compliance Programme in line with the internationally accepted best practices and principles (Adequate Procedures - Guidance to the UK Bribery Act 2010 and ISO 37001 Anti-bribery management system)

To maintain the Anticorruption activities and rules (compliance programme) in line with the international best practices, periodically assessing innovative elements to be introduced

  • To provide training on the Code of ethics and the Model 231
  • To consolidate the courses organized for the entire staff of the Group on Antitrust and Privacy

Over 2,600 hours of training provided and about 1,600 people involved

To update and enhance training and briefing for employees and suppliers in corporate ethics
Management transparency To develop feasibility analyses and studies to produce accounting tools that combine financial and CSR information Financial report produced, integrating CSR information in the management report To implement the accounting tools that combine financial and CSR information
To continue the analysis of reputational analyses on suppliers and subsuppliers 1,200 reputational analyses conducted on suppliers and subsuppliers To maintain and increase the Reputational Analyses on suppliers and other third parties so as to prevent infiltration by criminal organizations, through rules that go beyond the legal requirement
Human rights  
 

Through business intelligence surveys, to check respect for human rights and compliance with the anti-corruption legislation towards third parties (suppliers and customers)

100% of strategic suppliers assessed for their sustainability

  • To adopt a specific human rights policy
  • To elaborate and implement a system for monitoring respect for human rights by suppliers and subsuppliers
  •  

 

 To take an active part in the working groups promoted by the Global Compact Participation in the activities promoted by the Global Compact Italia Foundation continued To play an active part in workgroups promoted by the Global Compact
Risk & Crisis management
 
 
 
 
To extend the ERM model to the identification and measurement of opportunities and consolidate it as a business process support tool
  • Preparation and distribution of the ERM Risk Dashboard and dematerialization of the reporting process
  • The “Simplify Project” undertaken with a view to elaborating and implementing an integrated risk assurance model combining the control models present in the Group
  • The risk assessment cycles completed with the involvement of the entire Snam Group 
  • To extend the Snam ERM model to the overseas subsidiaries so as to be able to share and apply methods and best practices of business risk management
  • To implement an Integrated Risk Assurance model and create a single repository of business risks
  • To elaborate and implement the Corporate System Framework in line with the new mode
To implement technological solutions in support of the Business Continuity Management process Estimated feasibility analysis for the obtainment of ISO 22301 certification (Business Continuity) and ISO 27001 certification (Information Security) conducted To develop and update the Business Continuity and Information Security Management Systems, as well as the Crisis Management and Cyber Defense models

 

 

AREAS FOR IMPROVEMENT  PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2016 2017-2021 OBJECTIVES
Development and increase in value of human capital
 
To increase the staff’s skills and competencies
  • Two-year course for developing managerial skills completed, involving over 100 employees
  • Over 82,180 hours of training given, involving 97% of the company’s staff
 

To develop managerial skills in line with the evolution of the company’s strategy

and the organizational structure, through specific change management and training projects (Lean and Snam Academy project)

Health and Safety To continue the actions taken in the "Safety Objective" project, involving several corporate activities
  • Awareness and involvement projects continued within the scope of the “Safety objective” project
  • Accident indexes kept low
  • Training activities continued with more than 19,288 hours provided and 3,184 workers involved
To continue the actions undertaken within the scope of the “Safety Objective” project
To elaborate environmental investigation plans at the workplace 172 environmental investigations conducted To elaborate environmental investigation plans at the workplace
To develop safety awareness projects for suppliers
  • Suppliers’ workshop held and Suppliers Portal updated
  • Accident indexes reduced (frequency -34%; gravity -29%) 
To develop safety awareness projects for suppliers
Welfare To implement the new Welfare plan with a view to offering a broader range of services
  • New services implemented and "SnamMY" web site dedicated to corporate welfare
  • 150 people involved in an experimental Smart working approach 
To develop welfare plans
AREAS FOR IMPROVEMENT PREVIOUS OBJECTIVES ACTIONS CARRIED OUT IN 2016 2017-2021 OBJECTIVES
Supply chain
 
To implement a new information system supporting the supplier qualification and performance evaluation process IT platform for managing all the supplier qualification registration, renewal and extension procedures created and put on line To complete the implementation of the new information system supporting the supplier qualification and performance evaluation process
To activate and promote involvement actions based on a partnership model, to improve social and environmental performance
  • Contents of the portal increased. More than 1,800 suppliers registered (+ 20% with respect to 2015), 102,000 visitors, 298,000 accesses and over 930,000 pages read
  • The “Environment and Innovation, a challenge for everyone” workshop organized, with the participation of 450 people. The event was assigned training credits by the Engineers’ Association of Milan
  • To potentiate the communication contents of the suppliers portal
  • To develop tools for obtaining more information on the suppliers’ social and environmental responsibility
  • To organize meetings and discussions

To make OHSAS 18001 certification obligatory for candidates for work with criticality classes A and B

100% of suppliers with OHSAS 18001 certification in works category achieved

To analyse the possibility of extending OHSAS 18001 certification as an obligation to other product sectors

Customers

To increase the quality of the services offered to customers

  • Quality indicators established by the network code respected
  • New services implemented (regasification slots associated with allocation of storage capacity)
  • Portals updated to make users’ operations easier
  • To increase the quality of the services offered to customers
  • To update the information systems to changes in the legislation and to facilitate activities with customers
To develop and apply customer satisfaction measuring methods and involvement measures
  • Customer satisfaction surveys conducted in the Storage sector and Transport Sector
  • Shippers’ day in Transport and Shippers’ meeting in Storage organized
To develop and apply customer satisfaction measuring methods and involvement measures
Relations with the community and regions

 
To develop and plan innovative tools for meetings and discussions with the PA and institutional decision makers, involving also local trade associations
  •  Participation in the CSR workgroup of the Confindustria association
  • 112 meetings held with the PA and local trade associations to illustrate new projects
To develop and plan innovative tools for meetings and discussions with the PA and institutional decision makers, involving also local trade associations
To undertake philanthropic projects in line with Snam’s business and image and to develop shared-value projects
  • Social gardening activities continued at the compressor station of Terranuova Bracciolini
  • For the third consecutive year, Snam organized the educational project “Stories about the Future”
  • The Tour of Italy in 80 libraries reached its third edition
  • The fourth book “Sustainable paths. Parco del Ticino” presented at the Book Fair of Turin
  • The project for donating the overview of the Italian gas transmission network to the “Leonardo da Vinci” National Museum of Science and Technology foundation of Milan
  • A sum of about 851,000 euros allocated to the local community in the form of free gifts and sponsorships
To undertake philanthropic projects in line with Snam’s business and image and to develop shared-value projects
To apply models and/or tools for determining the acceptability of the infrastructure in the area The Social Impact Assessment for the TAP project performed
To apply models and/or tools for determining the acceptability of the infrastructure in the area
  The Snam Foundation started To pursue the development and adoption of innovative, social practices that encourage civil, cultural and economic development in priority areas of public interest
Media
 
 
 
 
 
 
 
 

 
  
To strengthen communication with the media and supplement the use of new web technologies
Snam is at the top of the Italian and European table of KWD Webranking, which, for the past 15 years, has given awards to companies that distinguish themselves for the efficacy of their on-line communication To strengthen the role of natural gas in the Italian and global energy mix, through constant involvement of the media and proactive actions on the web and social platforms
In 2016 Snam took further actions to improve its web identity, by producing the version of its corporate site optimized for use from all kinds of desktop and mobile devices To promote new projects and new forms of communication with a view to increasing the number of stakeholders and potential endorsers of Snam and its economically, socially and environmentally sustainable business model
 The web site was updated to the new corporate structure To produce Snam’s new web portal in line with the new company setting 
Snam created “Seasonal Paths”, an IT and multimedia support tool with the collaboration of Federparchi and three Italian parks To design new web methods and tools with a view to demonstrating the compatibility of the gas infrastructure with environmental settings of great value 
People To implement communication and involvement projects
 
  •  Climate analysis conducted with participation of 82% of employees
  • New digital newsletters Implemented
  • Management meetings organized
To implement communication and involvement projects
Shareholders To consolidate reports for institutional and retail investors
  •  17 road shows held at the main financial centres in Europe and North America
  • 3 specialized conferences organized
  • 77 “one-to-one” meetings between management and investors, and 20 group meetings held
  • Specific documents for investors published on the web site
To maintain a high quality in relations with credit rating agencies and reports for institutional and retail investors
To maintain a high quality in relations with the Italian and international banking system also with a view to diversifying funds Two new debenture loans for 1.75 billion euros issued successfully, with an average coupon of 0.625% and an average maturity of about 8.3 years To maintain a high quality in relations with the Italian and international banking system also with a view to diversifying funds 

 

AREAS FOR IMPROVEMENT  PREVIOS OBJECTIVES ACTIONS CARRIED OUT IN 2016 2017-2021 OBJECTIVES
Protection of the land and biodiversity   To continue the vegetation and environmental remediation activities

227 km remediated with vegetation, environmental monitoring performed on over 565 km and reforestation of 3.7 km

To continue the vegetation and environmental remediation activities
To install low-emission turbines and equipment 2 DLE turbines put into operation To install low-emission turbines and equipment
Climate Change and energy efficiency
 
 
To optimize energy consumption Specific "energy management" operations performed To optimize energy consumption
 To increase the use of energy from renewable sources
  • Energy produced from renewable sources increased (+14%)
  • Electricity taken from renewable sources
To increase the use of energy from renewable sources
 To reduce natural gas emissions
  • Emissions reduced by 3%
  • 4.5 bcm of natural gas recovered
To reduce natural gas emissions
Waste and water management To implement the document management systems necessary to replace hardcopy documents with electronic documents Dematerialization activities continued To implement the document management systems necessary to replace hardcopy documents with electronic documents
To reduce water consumption and optimize wastewater management At sites not served by sewage systems, Snam has installed 18 closed-cycle phytodepuration systems over the years  To reduce water consumption and optimize wastewater management 
Increase in the value of natural gas  
  • Snam stipulated agreements with FCA, IVECO and Api to favour the development of natural gas as a fuel for the automotive sector
  • Snam, the Italian Biogas consortium and Confagricoltura have elaborated and publicly presented a common programme in support of the Italian biomethane supply chain
 
  • To develop activities for the use of natural gas in the automotive sector
  • To develop activities for the use of biomethane 

 

KPI tool

Explore and compare our performance with the interactive KPI tool

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A vegetable garden in the network

Find out more about our "vegetable garden in the network"

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Snam's materiality

Discover Snam's material topics

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updated
04 May 2017 - 12:16 CEST