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Service quality - Resolution 596/14/R/gas

Unavailability of computer applications referred to Article 26.2 annex A of Resolution 596/14/R/GAS:

unavailability are classified

based on length:

  • Short - unavailability <= 8 hours
  • Long - 8 hours < unavailability <= 24 hours
  • Very long - unavailable > 24 hours
 
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updated
04 May 2018 - 12:47 CEST