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Crisis management

 

The purpose of the company's crisis management model is to mitigate the impacts that incidental events may cause to business activities, through the adoption of measures aimed at protecting the company's tangible and intangible resources, both in preventive and reactive terms.

It features:

  • speed of response;
  • definition of the correct level of activation of the emergency or crisis;
  • efficiency and effectiveness of the escalation process;
  • communication with all stakeholders;
  • analysis of events and monitoring of the emergency or crisis situation, also in the subsequent phase.
 

A crisis is defined as an event of such importance as to affect the company's ability to operate. A crisis includes a sudden event or series of events that can seriously threaten the company's short- and long-term prospects and reputation.

 

Snam's crisis management model focuses on three variables that must be strongly integrated with each other:

  • Governance model for a clear allocation of intervention, monitoring and escalation tasks;
  • Operational tools for promptly directing response activities;
  • Coordinated and reliable communication channels for both internal and external company interactions.
 

Underlying the entire model are two bodies:

  • The "crisis unit", with a partially variable structure, in which the contact persons of certain predetermined structures that must participate in the management of any type of crisis operate, together with the contact persons of units that may be involved depending on the specific event to be tackled. All participants in the committee have a role to ensure that they can take immediate action and decisions, each within their assigned competencies and tasks.
  • The "strategic committee", a leading body that is constantly kept up to date by the crisis unit, is collectively responsible for making the decisions with the greatest impact and for relations at the highest level with institutions and external counterparts.
 

The role of "crisis leader" is established within the crisis unit and is responsible for directing actions and maintaining relations with the strategic committee. The "crisis leader" varies according to the specific type of crisis the company has to tackle and is the contact person of the function in charge of the directly impacted issue.

The Global Security & Cyber Defence Unit has the role of coordination and "technical secretariat" of the overall Crisis Management model.

 

Crisis communication

Communication with all stakeholders is fundamental for the proper management of the emergency/crisis situation and for its resolution.

Within the business model of crisis management it is necessary to:

  • define a communication strategy, involving the functions affected by the state of crisis.
  • coordinate the company's communication, defining the most appropriate mechanisms so that the evolution of the crisis is translated into structured information which, in line with the defined strategy, can be correctly addressed to internal structures (functions in charge of managing the crisis and restoring operations) and external interlocutors (e.g. media, institutions, local communities, etc.).

In accordance with the guidelines established by the Crisis Committee and shared with the Strategic Committee, the various departments (primarily Institutional Affairs, ESG, Communication & Marketing, Human Resources, Organization & PFM) are activated to monitor external and internal communication processes.

Snam periodically carries out activities to simulate crisis situations.

 
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updated
27 August 2021 - 12:16 CEST