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Service continuity

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An unique integrated Dispatching center: the Dispatching Centre provides to the monitoring and remote controlling of the transport network operations, receiving data from around 3,800 plants located along the transport network, with more than 1,600 of them controlled remotely. In addition to that, it remotely controls 9 storage plants

 

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Launched the first trial of a long-distance civil flight of a remotecontrol operated drone for monitoring the network

Ensuring service quality, reliability and continuity in the management of safe energy supply for Italy, is an essential requirement in order for Snam to be able to operate.

Group companies have maintained a high level of service quality and engage with clients on an annual basis through customer satisfaction surveys.

A list of indicators was identified to monitor the quality of service provided, automatically compensating customers in the event of non-compliance with service quality standards.

Snam’s performance in 2020 remained strong with regard to these indicators, for example reaching 100% compliance with time frame for issue of connection offer in transmission, 100% compliance with time frames for providing services subject to specific commercial quality standards in storage and reaching 100% compliance with the maximum period of interruption/reduction in capacity at the terminal due to maintenance works in regasification.
With a view to ensuring continuous improvement, the monitoring of service quality directly involves customers through annual customer satisfaction surveys.

Service continuity is of key importance for Snam which frequently checks its infrastructures.

To ensure service continuity, the company’s facilities and pipelines are subjected to regular checks and maintenance operations. With regard to gas transmission, for example, special attention is paid to the transmission route, which is inspected regularly with motor vehicles, helicopters and on foot, in order to detect potentially dangerous situations caused, for example, by work performed by third parties in the vicinity of the pipeline. Similarly, any movements that could cause landslides at specific points along the route are kept under control. The integrity of pipelines is also checked by running devices known as “intelligent pigs” through them, enabling possible faults to be detected.

Besides, the Company relies on advanced technologies capable of exponentially improving the quality and quantity of checks on all its assets. The use of drones and satellites for checking networks and systems is evidence of the Snam's commitment to making its infrastructures increasingly more secure and effi cient: with this in mind, in 2019, Snam launched the first trial of a long-distance civil flight of a remotecontrol operated drone for monitoring the network.

Among the most recent developments is the study of the possibility of introducing satellite detection technologies to improve the ability to intercept potential activities dangerous to infrastructure security. In 2020, Snam launched the Leak Detection and Repair project, developed in-house, which consists of an aerial inspection and detection system capable of detecting any methane leaks. Specifically for storage plants, Snam instead monitors through detection systems that can activate the securing of plants (e.g. smoke detectors, pressure transmitters, etc.).

TRANSPORTATION SEGMENTS CONTROLS AND INSPECTIONS

  2018 2019 2020
Network inspected using smart pigs (km) 1,651 1,651 1,487
Network inspected by helicopter (km) 18,462 20,178 20,662
Network subject to geological inspection (km) 4,209 5,163 4,438
Network inspected by Leak Detection technology / / 10,535


The 13 gas compression stations situated along the more than 32,500 km of pipeline network are controlled directly by the recently renovated dispatching unit at San Donato Milanese, which is responsible for ensuring that pressure levels are sufficient to meet demand. The network is also monitored using ongoing remote readings of cathodic protection meters as well as manual readings.

In the case of events that could lead to the interruption or unavailability of business processes, Snam has adopted a Business Continuity Management policy to manage the Business Continuity Management process and ensure an appropriate reaction to emergency situations, which is centralised at Group level and applies directly to all Group subsidiaries.

In accordance with the safety management system policy and guidelines, Snam has also established a Crisis Management Model, consisting of all the rules and methods for declaring and managing events which could lead to a crisis.

The Dispatching Centre

The Dispatching Centre provides to the monitoring and remote controlling of the transport network operations, receiving data from around 3,800 plants located along the transport network, with more than 1,600 of them controlled remotely.
Through the use of a specific software application, the data collected, also on the basis of historical consumption and weather forecasts, makes it possible to formulate short-term forecasts for the gas demand and to simulate and optimise the gas flows in the network, guaranteeing the best arrangement for the compression stations to thereby reduce their consumption and containing in this way the emission levels.
The network operations and the physical balancing of the system are constantly guaranteed by an operations room staffed 24/7, which, based on the programming defined by customers and in coordination with Italian and foreign infrastructure operators connected to the transportation network, ensures the correct movement of the gas from the injection points to the withdrawal points.
In addition to that, the dispatching Centre remotely controls 9 storage plants, planning and carrying out the operations for the surface treatment plants, shaft and compression area, guaranteeing a secure execution in ordinary, irregular or emergency operating conditions.

During the Covid-19 emergency, Dispatching, which represents the nerve center of the national gas transport network and which cannot stop under any circumstances, has worked in isolation, constituting an example of resilience and becoming an international best practice also adopted by National Grid , ALNG and Transitgas.

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Find out more about infrastructure safety in the 2020 Sustainability Report

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Find out about the Dispatching centre                                           

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Download the report about Financial disclosure on Climate Change 2020

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updated
29 April 2021 - 14:55 CEST