Commercial Department Contacts

The commercial function is divided into the units listed below. For each of these, a summary of the areas of expertise and how the activities are distributed among the various work teams is available. At the same time, the relative telephone and e-mail contacts are provided.
Click here to find out the times and organization of the single number for Snam's commercial assistance.
Balancing, Settlement and Trading
Areas of expertise: Coordination of Balancing, Settlement and Trading activities.
Head: Serena Aristarchi
Tel. +39 347 2803564
email: serena.aristarchi@snam.it
Activities:
- Collection and verification of transport, storage, regasification programs
- Collection, verification, nomination / re-nomination and calculation of the expected imbalance of the system
- Publication of functional information for balancing the gas system
- Management of the accounting of the transported gas (provisional daily balancing session) and in storage
- Front office to the market and other interconnected TSO
- Daily monitoring of the balance and trading of gas on the GME platform for system balancing
- Gas trading on the GME platform gas exchanges functional to the functioning of the system
- Gas market analysis
- IT portals managed: Logistica Gas, Jarvis (Trading and nominations), SAMPEI
Contacts:
Manager: Stefano Maurizio Mapelli
email:stefanomaurizio.mapelli@snam.it
Commercial Dispatching & Trading Unit
Tel. +39 02 370 38300 - key 1
for Commercial Dispatching
email:daily.operations.support@snam.it
for Trading
email:mercati.gas@snam.it
pec:mercati.gas@pec.snamretegas.it
Activities:
- Management of the PSV Virtual Trading Point (on Jarvis platform)
- Gas emergency plan management
- Monitoring and analysis of imported gas and demand flows
- Monitoring of the use of system resources for the purpose of covering gas demand
- Gas supply / demand budget forecasts and scenarios
- Relations with GME for activities related to the gas exchange
- Snam commercial services planning (transport, storage, regasification)
- Monitoring and control of gas warehouses in storage
- Management of monthly tax bills regarding the gas stock in the Stogit warehouse
Contacts:
Manager: Mario Rosario Ametrano
email:mariorosario.ametrano@snam.it
Demand & Supply Analysis Unit
Tel. +39 02 370 38300 - key 7
email:bilanciamento@snam.it
pec:mercati.gas@pec.snamretegas.it
Activities:
- Allocation rules for National Productions and Final Customers (Jarvis Portal)
- Information management for Citygates
- Monthly Balancing Sessions (Gas Logistics Portal)
- Adjustment Sessions (Gas Logistics Portal and Jarvis)
- Notes to the system balance (OBS Portal)
- Gas Settlement Procedures
Contacts:
Manager: Annamaria Kunzle
email:annamaria.kunzle@snam.it
Balancing and Settlement Unit
Tel. +39 02 370 38300 - key 5
email:opcom.bilancio@snam.it - supporto_mgas.snamretegas@snam.it
pec:snamretegas.programmazione_e_bilanciamento@pec.snamretegas.it
Origination, Front Office & Customer Care
Areas of expertise: Coordination of Origination, Front Office and Customer Care activities.
Head: Daniele Capizzi
Tel. +39 02 370 37985
email:daniele.capizzi@snam.it
Activities:
- Front end for our clients (regulated business)
- Support on the subscription and consequent management of the transmission, storage and regssification contracts
- Management and monitoring of the financial coverages presented by the market to cover the related commercial comminttments
- Capacity Bookings Management
- Auctions Management
- Monitoring on the economic potential exposure of the system on the balancing services (EPSU/MEPSU)
- Origination of new products, services, and procedures on the regulated business
- Temporary gas supply service / Default / FUI Management
Contacts:
Manager: Alessandro Mora
email:alessandro.mora@snam.it
Access Contracts & Origination Unit
Tel. +39 02 370 38300 - key 2
email:conferimento@snam.it
email:servizio.default@snam.it
Activities:
- Interconnection Agreements
- Operational Balancing Account (OBA)
- Incremental capacity processes
Contacts:
Manager: Alessandro Russello
email:alessandro.russello@snam.it
Interconnection Agreements Unit
Tel. +39 02 370 38300 - key 8
email:ipa@snam.it
Activities:
- Invoicing management for the Transport, Storage and Regasification service
- Settlement of economic items for balancing
- Invoicing of the fees determined as a result of the Adjustment Sessions
- Invoicing relating to interconnection agreements
- Billing related to the operational balancing account (OBA)
- Relations with GME for the settlement of economic items relating to transactions on the gas exchange
- Relations with the CSEA
Contacts:
Manager: Mariella La Scala
email:mariella.lascala@snam.it
Billing Unit
Tel. +39 02 370 38300 - key 4
email:fatturazione_CMS@snam.it
Activities:
- Management of closure/opening of Delivery and Redelivery Points
- Maintenance work on Snam Rete Gas regional (RR) and national (RN) transportation pipeline
- Management of alternative gas supply service with gas cylinder truck
- Management of clarification requests
Contacts:
Manager: Giovanni Muscolino
email:giovanni.muscolino@snam.it
Regulated Services and Customer Care Unit
Tel. +39 02 370 38300 - key 3
email:customercare@snam.it
Activities:
- Request for connection of new Biomentane production plants
- Requests for connection of new fields of national production
- Requests to connect new redelivery points
- Request for Virtual Entry Points
- Requests to upgrade existing Delivery and / or Redelivery Points
Contacts:
Manager: Cristian Vailati
email:cristian.vailati@snam.it
Connection Contracts Unit
Tel. +39 02 370 38300 - key 6
email:contratti.allacciamento@snam.it
pec:contratti.allacciamento@pec.snamretegas.it
Methodologies and Commercial Projects
Areas of expertise: Coordination of commercial projects aimed at the continuous improvement of services to customers.
Head: Giorgio Ascorti
Tel. +39 02 370 39198
email:giorgio.ascorti@snam.it
Activities: Centralized coordination of Customer Engagement projects and commercial communication, promotion and organization of commercial events.
Contacts:
Manager: Sara Papa
Tel: +39 02 370 39324
email:sara.papa@snam.it
Activities: Centralized coordination of commercial processes, projects and development of IT systems of interest to commercial activities (including Jarvis).
Contacts:
Manager: Flavia Mastrogiacomo
Tel: +39 02 370 39221
email:flavia.mastrogiacomo@snam.it
Activities: Verification of the impacts of regulatory provisions on commercial IT systems, Edig@s certifications of customers.
Contacts:
Manager: Milly Aimi
Tel: +39 02 370 37147
email:milly.aimi@snam.it
13 February 2023 - 16:13 CET