Capacity booking and transactions
Snam Rete Gas communicates the procedures in order to access to Transportation Service through
web application “Portale Capacità”. The Portal will enable users to digitally manage all capacity
booking and transaction processes without any need for letters, faxes, or emails.
The processes managed are all those that come under Chapters 5 and 7 of the Snam Rete Gas Network Code:
- Capacity booking at the beginning of the Thermal Year;
- Capacity booking after the beginning of the Thermal Year;
To access the service and request transportation capacity at Entry Points, Exit Points and
Redelivery Points, the user can fill in and sign the Transportation Contract, Attachment A,
Attachment B, Attachment C, Attachment D, Attachment E and the
declaration of the subjects passive-retailers listed below and send two original copies
to Snam Rete Gas. It is required to send in advance a signed copy by fax to number +39 02 370
30396 and by mail to
. It's also required the transmission of the following information questionnaire, in excel
format, by e-mail at the address
On receiving the signed Transportation Contract, Snam Rete Gas will send, to the email address indicated in the Contract, the credentials for the legal representative necessary for accessing the Capacity Portal. The legal representative can submit requests for other subject access by using the related section on the Capacity Portal. At the presentation of the Transportation Contract for Thermal Year 2016/2017 the Capacity Portal qualifications for the Thermal Year 2015/2016 will be automatically renewed.
Capacity bookings and transactions between Snam Rete Gas and the user, concluded using the Capacity Portal and PRISMA platform according to the instructions detailed in the Attachment A1 - Regulations for Use attached to the Contract, have full legal and contractual validity.
In order to support the Users on the Capacity Portal use, a help desk service is available whose people are as follows:
Access Contracts office (CONT)
Responsible: Flavia Mastrogiacomo
Office phone number: 02 370 39043
The service is available every day from 08:30 AM to 05:30 PM.
For any issues related to the within day capacity booking process made on
the PRISMA platform occured outside the time periods described above, if it is not
possible to contact the operators at the above number, it is available the following phone
Phone number: 02 370 37887
The guarantees to cover the Trasportation Contract should be delivered in original in compliance with the deadline foreseen by Snam Rete Gas Network Code at the following address:
Piazza Santa Barbara, 7
20097 San Donato Milanese (MI)
c.a. Ufficio CONT
Subject to the obligation to present the original guarantee, to facilitate the management of the
same it is required to send a copy via pec to the address
by the issuing institute.
Here follows a list of the documentation required to access the Portal, as well as the support material to make the tool easier and faster to use.
Only for consultation – not binding